zk44 Terms and Conditions

02. Account Registration and Eligibility

2.1 Eligibility Requirements

To open an account with zk44 you must meet the following conditions:

• Age Requirement: You must be at least 21 years of age. We may ask you for identification to verify your age at any time.
• One Account: Each individual may open only one account. Opening multiple accounts is strictly prohibited.
• Accurate Information: All information provided at the time of registration must be truthful, accurate and complete.
• Personal Use: The account is for your own personal use only.

2.2 Account Security

To ensure the security of your account:

• Keep your password strong and change it regularly.
• Never share your login details with any third party.
• If you notice any suspicious activity on your account, notify us immediately via live chat.
• The account holder is solely responsible for all activities on the account.

2.3 Identity Verification (KYC)

zk44 reserves the right to verify your identity where necessary. The following documents may be requested for verification:

• National ID card (NID), passport or driving licence.
• Documents proving the source of funds deposited.
• Proof of residence (utility bill or bank statement).

Withdrawals or certain services may be restricted until verification is complete.

04. Bonus and Promotion Terms

4.1 Welcome Bonus

zk44 offers new members a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. The terms of this bonus are:

• Wagering requirement: 15x (the bonus plus deposit must be wagered 15 times before withdrawal).
• The bonus applies only to new members making their first deposit.
• The wagering requirement must be met within the specified time from the date the bonus is received.
• Certain games may contribute differently towards the wagering requirement.

4.2 VIP Programme Cashback

The zk44 VIP programme has four tiers and each tier offers weekly cashback:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Cashback is calculated every Monday and credited to eligible members' accounts.

4.3 General Bonus Rules

• A member may not claim the same promotion more than once.
• Bonus funds are not directly withdrawable as cash — the wagering requirement must be met first.
• If evidence of fraudulently obtaining a bonus is found, the bonus will be cancelled and the account will be closed.
• zk44 reserves the right to change, suspend or cancel any bonus or promotion.

06. Security and Privacy

6.1 Data Protection

zk44 gives the highest priority to the protection of your personal information. All data transfers on our platform are secured through 256-bit SSL encryption.

6.2 Data Use Policy

The information you provide is used only for the following purposes:

• Account management and verification.
• Transaction processing and security.
• Customer service delivery.
• Relevant promotions and updates (subject to your consent).
• Fraud prevention and compliance with legal obligations.

For more details, please read our Privacy Policy.

6.3 Cookie Policy

We use cookies to improve your browsing experience. By using the platform you are giving your consent to our cookie policy. You can manage cookies from your browser settings.

08. Account Suspension & Closure

8.1 Account Closure by Member

You may request to close your account at any time through our 24/7 live chat support. Please withdraw any existing balance before closing your account (subject to wagering requirements being met).

8.2 Account Suspension by zk44

zk44 may temporarily suspend or permanently close an account at any time for the following reasons:

• Serious violation of the terms and conditions.
• Fraudulent or suspicious activity.
• Failure to complete identity verification.
• A court order or direction from a legal authority.
• Extended period of inactivity.

8.3 Inactive Account Policy

An account may be marked as inactive if there has been no login or transaction for 12 consecutive months or more. An administrative fee may apply to inactive accounts. Contact support to reactivate your account.

10. Limitation of Liability

10.1 Service Availability

zk44 always strives to ensure uninterrupted service. However, the service may be temporarily unavailable due to the following reasons:

• System maintenance and upgrades.
• Technical errors or server issues.
• Failure of third-party service providers.
• Natural disasters or unforeseen circumstances.

10.2 Matters Outside of Liability

zk44 is not liable in the following cases:

• Loss caused by internet connection disruption.
• Software or hardware issues with your device.
• Delays related to third-party services (mobile banking providers).
• Indirect or incidental losses arising from gaming.

10.3 Content Liability

Game providers operate under their own responsibility regarding game content, odds, and rules. zk44 only delivers these services through the platform.

12. Contact & Dispute Resolution

12.1 Complaint Submission Process

For any issue or complaint, here is how to get in touch with us:

• Live Chat: 24/7 live chat support in Bengali — for the fastest resolution.
• Email: [email protected] — for detailed complaints.

12.2 Dispute Resolution Steps

1. First, contact our customer service team.
2. If customer service is unable to resolve the issue, the matter will be escalated to the management level.
3. If a resolution is not reached despite efforts from both sides, a neutral mediation process will be followed.

12.3 Applicable Law

These terms and conditions are governed by international online gaming laws and applicable regulations. Any dispute will be resolved through dialogue and mutual agreement.