zk44 Privacy Policy
A complete overview of how we collect, use, and protect your personal information.
1. Introduction and Scope
This Privacy Policy ("Policy") is issued by the zk44 platform ("we", "our", or "zk44") and applies to users ("you" or "user") of the website at https://zk44.cam/ and its associated mobile applications ("Platform").
zk44 is Bangladesh's mobile-first online gaming platform. We place the highest importance on the security and privacy of your personal information. This Policy describes what information we collect, why we collect it, how we use it, and what rights you have.
This Policy applies only to individuals aged 21 (twenty-one) years or older. We do not knowingly collect information from minors.
2. What Information We Collect
The following types of information may be collected when you register an account, use our services, or interact with the platform:
Personal Identification Information
- Full name (Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for KYC verification)
Financial and Transaction Information
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction date, time, and amount
Technical and Device Information
- IP address
- Browser type and version
- Device type (mobile / tablet / desktop)
- Operating system
- Cookie and session data
- Access time and date
Gaming and Behavioral Information
- Play history and patterns
- Bet amounts and outcomes
- Preferred game categories
- Time spent on the platform
- Bonuses and promotions used
3. How We Collect Information
We collect your information in the following ways:
| Method | Description |
|---|---|
| Directly Provided | You provide information yourself when filling out registration forms, completing account verification, or contacting support. |
| Automatic Collection | Certain information is collected automatically through cookies, log files, and tracking technologies while you browse the platform. |
| Payment Processing | When a transaction is completed through bKash, Nagad, Rocket, or Upay, the relevant financial information is recorded. |
| Third Parties | Certain information may be received from identity verification service providers or fraud prevention partners. |
4. Purpose of Using Information
zk44 uses the information collected from you only for legitimate and specific purposes. The main purposes are described below:
- Account Management and Verification: Information is used to confirm your identity and manage your account securely.
- Service Delivery: To smoothly provide cricket betting, live casino, slots, and other gaming services.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer Support: To resolve your issues and operate 24/7 Bengali live chat support.
- Fraud Prevention and Security: To detect suspicious activity and ensure platform security.
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: To analyze user behavior and further improve the experience.
- Personalized Offers: To send relevant bonuses and promotions based on your preferences (with your consent only).
- Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.
5. Sharing Information
zk44 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
Authorized Service Providers
Only the necessary information is shared with trusted partners for payment processing, identity verification, and technology services. These partners operate under strict confidentiality agreements.
Legal Obligations
Relevant information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or demands from regulatory bodies.
Fraud and Crime Prevention
Information may be shared with relevant authorities when needed to prevent fraudulent activity or cybercrime.
Business Restructuring
In the event of a merger, acquisition, or business restructuring, information may be transferred, but the new controller will be bound to comply with this Policy.
6. Data Storage and Security
As a secure and reliable platform, zk44 applies industry-standard technology to protect your information:
- SSL Encryption: All your communications and transactions on the platform are encrypted using SSL/TLS technology.
- Secure Servers: Your data is stored on protected servers, accessible only to authorized personnel.
- Two-Factor Authentication: Two-factor authentication is available to ensure an additional layer of security on your account.
- Regular Security Audits: Regular security audits are conducted on the platform to identify vulnerabilities.
- Password Protection: Passwords are stored using hashed and salted methods — no one can read them directly.
Data Retention Period
Your personal information is generally retained for the duration your account is active and for an additional 5 (five) years after account closure.
Certain information may be retained for a longer period when required by legal obligations or dispute resolution needs.
7. Cookie Policy
Cookies are small text files stored on your device. zk44 uses cookies for the following purposes:
| Cookie Type | Purpose | Requirement |
|---|---|---|
| Essential Cookies | Maintaining login sessions, managing security measures | Mandatory |
| Functional Cookies | Remembering language preferences and game settings | Optional |
| Analytics Cookies | Analyzing platform usage patterns to improve the experience | Optional |
| Performance Cookies | Identifying page load speeds and technical issues | Optional |
You can delete cookies or block new cookies at any time from your browser settings. However, disabling essential cookies may disrupt login and core platform functionality.
8. Your Rights and Controls
zk44 believes you should have control over your own information. To that end, we ensure the following rights:
Access
You have the right to request a copy of the information we hold about you.
Correction
If any of your personal information is inaccurate, you can request that it be corrected.
Deletion
In certain circumstances, you have the right to request that your personal information be deleted.
Objection to Processing
You have the right to object to the processing of your information for specific purposes, including marketing communications.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Data Portability
You have the right to receive your personal information in a structured, commonly used format.
9. Privacy Protection for Minors
21+ Age Restriction — Strict Policy
zk44 provides services only to individuals aged 21 (twenty-one) years or older. We do not knowingly collect personal information from minors.
We verify age at the time of registration. If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please notify us at [email protected].
10. International Data Transfer
Due to the nature of our services, your data may be stored or processed on servers located outside Bangladesh. Whenever such transfers occur, we ensure that:
- The receiving party complies with adequate data protection measures.
- Appropriate contractual safeguards are in place for the transfer.
- The security and confidentiality of the data are maintained in accordance with the standards of this policy.
11. Changes to the Policy
zk44 reserves the right to update this privacy policy from time to time in line with changes to its business operations or legal requirements.
For any significant changes, we will:
- Publish a notice on the platform.
- Notify you at your registered email address.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after any changes will be taken as your agreement to the new policy. If you do not agree with the new policy, please contact us.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can reach us in the following ways:
Email Support
Email us for any privacy-related requests:
[email protected]
We generally aim to respond within 30 business days.
Live Chat Support
For urgent matters, use our 24/7 Bengali live chat support. Our expert team is always available in Bangladesh Standard Time.